Refund and Return Policy

Last updated: May 2026

1. Return Window

We offer a 7-day return window from the date of delivery. If you are not satisfied with your purchase, you may request a return within this period.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original packaging
• The return request must be made within 7 days of delivery
• Proof of purchase (order confirmation) must be provided

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Items that have been opened or used
• Items without original packaging
• Items damaged due to misuse or improper care

4. Return Process

To initiate a return:

1. Contact us via WhatsApp at +86 18071410558 with your order details
2. Our team will review your request and provide return instructions
3. Pack the item securely in its original packaging
4. Arrange return delivery with our courier partner

5. Refunds

Once your return is received and inspected, we will process your refund. Refunds will be issued as cash on delivery reversal or store credit, depending on your preference and the original payment method.

Please allow 3-5 business days for the refund to be processed after we receive the returned item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately via WhatsApp with photos of the damage. We will arrange a replacement or full refund at no additional cost.

7. Contact Us

For any questions about returns or refunds, please contact us via WhatsApp at +86 18071410558.